DISCLAIMER/ TERMS AND CONDITIONS - BeachScape Tours
Please read this brief guide to the terms and conditions of with BeachScape Tours and the terms and conditions for the usage of this internet site.
In these General Terms of Business, the following words shall mean:-
1.1 In these General Terms of Business, the following words shall mean:-
Company – BeachScape Tours;
Client – the person, firm or company making a booking or traveling with the Company;
Property – Accommodation facilities rented for the activity by the Company. It is usually a third-party provider.
2. APPLICATION OF TERMS
2.1 These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent that specific terms apply for a particular booking and have been signed in writing by an Authorized Representative of the Company.
2.2 Confirmation of a booking by the Client is deemed acceptance of these terms.
3.1 All published prices are final.They include all costs necessary for booking.
3.2 The Company reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later.
3.3 After such dates, prices may only be altered to reflect a change in the rate of VAT or for any other reason outside of the control of the Company, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
4.1 All bookings and prices offered by the Company are subject to availability and the discretion of the Company manager.
4.2 Limited numbers of bookings may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price where the Client requires such rooms.
5.1 Bookings must be guaranteed by a major credit or debit card or by payment through PayPal. Full prepayment is always required for any core package such as the 14 Days, 13 Beaches in the DR. As for the Extra activities is concerned, they can be paid at any time between the booking date and one day before they happen. At least 3 working days are required to process credit and debit card payments, up to 30 minutes for PayPal transactions with debit cards, and just a few minutes for PayPal transactions with credit cards.
6. ARRIVAL AND DEPARTURE
6.1 Check-in can happen at any time between 1 and 8 PM from Monday to Fridays and from 1 to 6 PM on Saturdays and Sundays during COVID-19 times.
6.2 Departure is by 11 am local time. Failure to check out by 11 am local time will entitle the Company to charge an additional fee.
6.3 Where possible, at times of high demand when bedrooms are not available at the check in time, Clients may check in to the Company and use all the Property, subject to any rules and restrictions in place in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants etc… whilst the accommodation is being prepared.
6.4 Clients who are aware that they will be arriving at the property before 1pm local time should inform the Company prior to arrival, however, BeachScape Tours cannot guarantee that bedrooms will be available at the time of arrival before 1 PM.
7. CANCELLATIONS, AMENDMENTS AND NON-ARRIVALS
7.1 Customers who cancel within 48 hours after booking date can get fully refunded. If cancellation request happens after that timeframe and before 14 days to tour start date they are entitled to a 90% refund.
7.2 In the event of non-arrival or cancellation request placed within 14 days prior to start tour date or after it a 60% refund of all deposited money will be applied if valid reason.
7.3 The Company reserves the right to offset any amount payable for such cancellation against the Client’s credit or debit card or PayPal account without prior notice or the approval of the Client, where applicable.
7.4 If the Company cancels before 12 noon local time on the scheduled day of arrival, the Company’s liability to the Client will be no greater than the amount paid by the Client in respect of the booking plus any add-on activity payments..
7.5 If the Company cancels the booking after 12 noon local time on the scheduled day of arrival, the Company’s liability will be limited to the charge for one night’s accommodation at the Company’s rate which applies at the time that the booking was made.
7.6 In the unlikely event that the Property does not, for any reason, have the required number and types of rooms available as per the booking, the Company reserves the right to relocate the Client to an alternative property of a similar standard in the same locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at the Company’s discretion be paid by the Company. The acceptance of this alternative accommodation by the Client shall be in lieu of all other liabilities or obligations which are hereby expressly excluded. The Client acknowledges that neither the Company nor the Property accept any liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
7.7 A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
7.8 Cancellations and amendments for bookings made online can be made via the BeachScape Tours Customer Care mail at . When the booking is confirmed, a reservation number and access code will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
8.1 Settlement of the bill in full must be made prior to the arrival at the Property.
8.2 Only PayPal and all major credit and debit cards are accepted. Cheques are not accepted.
8.3 All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Company within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
9.1 Children are not allowed.
10. ROOMS FOR DISABLED GUESTS
10.1 Unfortunately, at this time we are unable to provide the service to disable people.
11. DOGS AND OTHER PETS
11.1 The Company does not accept pets.
12.1 All Clients must wear a lifesaver jacket while inside the water unless they declare in written form that they know how to swim properly. The Company will provide each Client with one lifesaver jacket. A written copy of these Terms & Conditions will also be provided for the Client to sign during the first day of the activity and further explained in that very same opportunity.
12.2 The Company reserves the right to judge acceptable levels of noise or behavior of Clients, Guests or representatives, who must take all steps for corrective action as requested by the Property.
12.3 In the event of failure to comply with management requests, the Company may terminate the booking, stop any event immediately and / or ask the Client to vacate the Accommodation premises immediately without being liable for any refund or compensation.
12.4 The Company rent different accommodations based on demand and time of year. Some of these accommodations might not accept smoking. In any case, we would let the Client know beforehand. Should you choose to smoke in your room the Company reserves the right charge you US$100.00 to cover the cost of cleaning the room and for the disruption caused , if previously advised not to smoke in the premises.
13. RIGHT OF REFUSAL
13.1 The Company reserves the right to refuse a Client, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
14.1 It is the policy of the Company not to discriminate on the grounds of race, color, nationality, religion, sex, marital status, age, ethnic origin or disability.
14.2 Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Company may, without incurring any liability to the Client, remove from the Property any person or persons offending against this policy.
15. COMMENTS AND COMPLAINTS
15.1 Any comments or complaint regarding the Company should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Company’s General Manager.
16. STATUTORY REQUIREMENTS
17.1 The Company is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
18.1 Other than for death or personal injury caused by the negligence of the Company, the Company’s liability to the Client is limited to the price of the booking.
18.2 Unless the Company is liable under the above condition 18.1, the Client indemnifies the Company from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
18.3 The Company will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
18.4 The Company does not accept any responsibility for the Client’s personal property nor those of its guests, employees, representatives, invitees or contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by the Client, its employees, Guests, representatives, invitees or contractors to the Company (cumulatively referred to as the “Client’s Possessions”). The Company may, at the request of the Client, provide personnel to assist in carrying, directing, placing, installing or setting up (as the case may be) the Client’s Possessions. The Company nor the Property will assume custody or control of such articles, which remain on the Property premises at the owners risk. In such an instance, the Client acknowledges and accepts that the Client shall remain responsible for the Client’s Possessions and shall not hold the Company nor the Property liable in any manner whatsoever.
18.5 The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Client, its guests, employees, representatives, invitees or contractors and shall pay to the Company on demand the amount required to make good or remedy any such damage.
18.6 Clients should ensure that valuables are covered by the Client’s own insurance policy.
18.7 Clients must report any loss of or damage to their Possessions immediately on discovery to the Company’s Management, and shall make themselves available to assist with any reports made by the Company to the police.
18.8 Clients shall not enter areas of the Property which are indicated as being closed to the public. The Company shall not be responsible for death, personal injury or loss or damage to property suffered by a Client and their Guests in such areas.
19. THIRD PARTY LIABILITY
19.1 The Company does not accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by the Company.
19.2 Any claim, demand, charge, suit or damages which may be incurred by the Client or their Guests (or any person claiming thereunder) shall be made directly with such third parties and the Company shall render all reasonable assistance in this regard.
20.1 The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
21. DATA PROTECTION
21.1 The information provided by the Client may be processed by the Company for the purposes it has notified to the Data Protection Register. By confirming the booking, the Client consents to this processing of the information.
22.1 These terms will be construed in accordance with Dominican law and the Company and the Client submit to the non-exclusive jurisdiction of the Dominican courts.
23. INTERNET FACILITIES
23.1 Internet facilities are provided by third party providers. Where these facilities are available in Property, the Client acknowledges that there may be disruption to the connection without prior notice and the Company shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offense and in contravention of any license and will indemnify the Property and the Company against any claim, demand, suit, proceeding or prosecution arising therefrom.
24. WEBSITE INFORMATION
24.1 BeachScape Tours cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice.
25.1 BeachScape Tours is committed to improving accessibility for all customers within the Property and users of our Internet site. The company undertakes where possible to make all properties “reasonably compliant” so these people can have the best experience possible.
26.1 The content of each page of this Internet site is the property of BeachScape Tours.
No part of our internet site may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual articles or entire pages from our Internet site, provided that this is for personal use only.
Should you require any further information or permission to use anything contained in this site, please contact the General Manager at BeachScape Tours by e-mail .
The information contained in this Internet site is provided in good faith. The use of any information from this site is entirely at the risk of the user. BeachScape Tours will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in this Internet site or in any other Internet site linked from it.